January 21, 2019

Truly Proactive IT Support

Marc Winger of Zephyr Networks

Marc Winger of Zephyr Networks

Many “Managed Service Providers” (MSP’s) promise the world. They talk about 24 by 7 monitoring and response. But many of them do this by using an automated program that, if it identifies a problem on your servers, it notifies you and maybe runs a script to restart a program while they snore away. These scripts are supposed to keep your system running well all the time and make it so they don’t have to send someone onsite.

To Zephyr, this is not enough. Your network is a unique, living, ever changing, dynamic system that needs proactive personalized attention to keep it running its best. Our Proactive Plus IT Infrastructure Care program includes time designated for our technicians to come on-site and go through checklists specifically designed for your network. But most importantly, a solid percentage of that time is designated to listening to end users I.T. needs. We focus on trying to determine what will help make them more productive. Part of that is listening to their honest perception of their network performance. Part of it is just watching how they work and making some subtle suggestions on shortcuts. As a company, we think it is important to get the pulse of a network from the people who use it most. A lot of that is listening, and when was the last time your IT consultant actually listened.