Also, around the late ‘90s, Internet speed got to a point where computer programs (or applications) started being able to be deployed from a central place. This was the start of the dot com era, and companies were developing software that made it possible for IT professionals to connect to a computer and do things like remotely control and manage the computer. This allowed IT professionals to trouble shoot from an IT help desk over the Internet. Some platforms made automation possible through scripts and customized coding. Several web apps could come together and solve problems in a streamlined way. Those solutions could be deployed to other customers by IT consultants that were using this sort of central connectivity.
The early 2000s was the start of the managed IT services industry. And many IT consultancies adopted the term managed service provider and filled their firm with a variety of computer engineers with a variety of skill-sets to complete a greater framework for IT than any IT consultant, or consultancy could do on their own. Today MSPs do most of these components from building and reselling systems to helping with IT strategy to managing networks and IT infrastructure remotely.
Managed Service Providers TodayA lot has shifted since then - third parties that provide applications that help MSPs have come and gone. Best practices have emerged. By the 2010s, the managed IT services industry has become a mature market and the predominant business model of choice in the IT services space. On the surface, every MSP looks almost just like the next, but there are critical differences from one IT management company from another.
For example, there is typically a significant difference between MSPs when it comes to their Organizational Maturity Levels (OMLs) and Service Level Maturity Levels (SMLs). Simply put, these differences quite often have a direct effect on whether or not your decision to hire a new Managed IT Service Provider (MSP) for your organization become a good experience and great decision, or a bad experience and a terrible decision unfortunately. Here at Zephyr Networks, we will take the time to help you understand the key elements to look for when selecting a new MSP and why each is important. Obviously, we hope that translates into a decision to work with Zephyr Networks, but even if it does not, we simply take great pride in our ability to help businesses make the best decision for their business needs. We know that if we simply do the right thing, we will win our fair share of new clients along the way and there is no such thing as a one-size-fits-all MSP relationship.
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