Welcome to your Zephyr Networks Survey

Give us your opinion on the following statement:

"My company’s IT systems and support is properly aligned with the goals and objectives of our organization."

Rate (1) (2) (3) (4) (5) 5 = Highest 1 = Lowest

Does your organization have in-house IT staff?

Or does your organization utilize the services of an outsourced IT service and support company?
(Choose as many as you like)

We have an internal IT person or staff that are full-time employees.

We have a relationship with an outsourced Managed IT Service Provider (MSP).

We have both internal IT staff member(s) and an MSP that support our organization.

We are looking at options and/or are considering making a change to your IT service and support

None of the above

If you have an outsourced IT service and support relationship, what is the nature of your current agreement?

Annual Agreement

Month-to-Month Agreement

Retainer Agreement

Hourly (Pay-as-you-go)

When your current IT service and support is up for renewal, would you be interested in learning what a other Managed IT Service Providers (MSPs) might have to offer your organization?

Yes

No

If yes, approximately when is your current IT service and support is up for renewal?

Best estimate - please enter month and year

What are the good/best parts of the organization's IT systems, service, or support today?

What are the 3 biggest computer/network-related (known) challenges facing the organization today?

The technological abilities, level of social engineering, and the sophistication of cyber-attacks have advanced significantly and are constantly evolving. Do you have a formal cybersecurity program in place for your company?

Yes

No

How would you rate your company for cybersecurity preparedness and protection?

(Opinion Scale question)
Rate (1) (2) (3) (4) (5) 5 = Highest 1 = Lowest

Which IT-related drivers are creating pressure on your organization?

(Choose as many as you like)

IT systems may not meet the needs of the organization

Inconsistent IT support responsiveness

Cybersecurity incidents and/or lack of cyber preparedness

Age of IT systems in use by the organization

Issues related to past or upcoming IT systems migration?

Issues related to IT compliance with your industry’s regulations

Issues related to employee turnover, training, or new system deployments

Lack of or poor management IT planning and strategic roadmaps

Rising costs associated with IT systems, services, or support?

Other

What are the organization's 3 biggest goals for the IT systems, service, or support today?

Are there and IT related technologies i.e. systems, solutions, or services) that you and your company may be considering or evaluating in the next 12 months?

Are you considering a change to your IT services and support?

In the future, if your company is considering making a change to your IT service and support (or at the very least, would like to explore your options), would you be willing to meet with a small locally owned and operated Managed IT Service Provider that was recently ranked among the Top 100 MSPs in the world, by one of the industry’s most prestigious publications, and has been consistently nominated by the readers of The Maryland Daily Record as both “Best IT Outsourcing Firm” and “Best Cybersecurity Company”?

Yes

No

Annual IT Service
& Support Survey

Are You Looking for Better
IT Service & Support?

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