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What Makes a
World-Class MSP?

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What Is a “World-Class” MSP?

When we say that Zephyr provides “world-class” IT services, we mean it word for word. Zephyr has spent tremendous resources studying and continuously striving to learn how the best-run, best-performing IT service companies in the world are run. What we found is that true excellence is more than just great people, great service, and a great culture. The best-performing IT service providers are structured differently, they’re literally organized differently to ensure success. In the MSP industry, this is referred to as the “World-Class Business Methodology”.

Next Generation MSPs Deliver Better Results

Next Generation MSPs Deliver Better Results Graphic

Delivering Better Results = Managing Risk

At Zephyr, we deliver the results and outcomes your business requires through the consistent implementation of standards and alignment with industry best practices. Zephyr provides an executive level resource who is dedicated to your organization’s success and who will ensure that we are meeting the strategic goals of your organization on a daily, weekly, monthly, and quarterly basis. Your Zephyr dedicated vCIO (Virtual Chief Information Officer) will consistently measure, score and report on the state of your business systems against industry standards and create clear technology plans and roadmaps to help get your IT systems to where they need to be for success. Zephyr’s focus is on providing true value as a business partner to help business owners and management make better IT-related decisions and to improve risk management.

Managing Risk = Standards & Alignment

Implementing standards and helping align your technology to meet your organization’s goals is vital to managing risk and critical to business success. Zephyr has moved beyond simply “managing technology” to leading the industry by helping business owners and managers to understand risk and realize the strategic business value of their IT systems by focusing on delivering a results-based management approach. Zephyr follows the Center for Internet Security (CIS), and those standards are used throughout our evaluation and report card process for our clients. Zephyr anticipates being a CIS verified vendor and implementing group 1.1 standards.

Standards & Alignment = Better Engagement

At Zephyr Networks, we engage clients with enthusiasm and attention to every detail. From the initial contact point and throughout your entire relationship with Zephyr, our passionate team of business professionals will be dedicated every step of the way with guidance, expertise, management, and accountability. Our entire organization is trained and focused squarely on the success of our clients and on providing truly superior service experience and a lasting business relationship. Zephyr’s goal with each new client engagement is to become a client for life, and we are proud of our success. Zephyr has a client retention rate of over 98% over the past 10 years and an average employee tenure of 8 years!

Next Generation Methodology = World-Class Results

With our proven methodology and processes, Zephyr delivers superior results on a consistent basis. Zephyr will immediately help minimize the disruptions and noise stemming from computers and other network-related IT issues and begin the transition to providing world-class IT service and support for your business immediately upon onboarding. Zephyr is more than a Managed Service Provider, we’re a highly experienced IT management team that is absolutely dedicated to your organization’s success while providing superior service experience.

World-Class Structure

As a TruMethods® “Winners Circle” member, Zephyr is dedicated to this “world-class business methodology” and Zephyr’s service team is organized around four service delivery areas which are at the core of Zephyr’s Managed IT Services and Services Team structure and organization. Zephyr defines the four-core primary or "core" service delivery areas as follows: Help Desk, Centralized Services, Technical Alignment, and Client Success Management. This structure is what provides the foundation for The Zephyr Team to be able to consistently deliver superior results and a truly world-class IT service and support experience to our clients and their employees.

Four Primary Service Delivery Areas

Help Desk Services

Shared Resources
End-User Support Focus
  • Phone Support
  • Email Support
  • Agent Installed
  • Chat Available
  • Website Requests

Centralized Services

Shared Resources

Systems Administration Focus

  • Alerting
  • Monitoring
  • Manages Backups
  • Manages Security
  • Systems Administration (Best Practices)

Client Alignment

Dedicated Resources

Client Business Focus

  • Business Needs Assessments
  • Quarterly Business Reviews
  • Account Manager
  • Primary Point-of-Contact
  • Client Success & Satisfaction
  • Meetings & Presentations
  • Client Knowledge Expert

Technical Alignment

Dedicated Resources
Proactive Services Focus
  • Technical Systems Assessments
  • Standards & Alignment
  • Technology Roadmaps
  • Recommendations & Roadmaps
  • Network Documentation
  • SOPs & Policies
  • Client Systems Knowledge Expert

Additional Service Delivery Areas

In addition to the four primary, or “core” service delivery areas described above that comprise Zephyr’s Technology Success Partner (TSP) program, there are additional services, or “Service Delivery Areas” that we focus on. The fifth (5th) service delivery area is “Project Services” and we hold these services as “separate” from our four primary, or “core” service delivery areas as this service area primarily on the performance of projects and professional services which are generally required only occasionally. The sixth (6th) service delivery area is “Cloud Services” which our TSP program clients may or may not require depending on their unique business needs and so we consider this a “possible” service delivery area that we offer and are able to provide to our TSP clients.

Project Services

Occasional Resources
Project Services Focus
  • Onboarding
  • System Replacements
  • Network Upgrades
  • New System Installations
  • Cloud Migrations
  • LOB Application Migrations
  • Physical Office Moves

Cloud Services

Possible Resources
Cloud Services Focus
  • Private / Public Cloud Hosting
  • Datacenter Solutions
  • Web-Based Applications Hosting
  • Network Documentation
  • Offsite Backup Systems Hosting
  • Fail-Over Disaster Recovery Site
  • High-Availability / Cluster Solutions
  • Mass Online Storage & Data Archiving

Top Managed Service Provider (MSP) Questions

It's important to vet out the MSP when choosing which to work with, but there are some top questions you can ask when selecting an IT vendor, and we've included it in our report: 

Top Questions To Ask When Selecting an MSP

Zephyr Networks Ranked Among the Best in The World

In June 2023, Zephyr Networks, Inc., a local Managed IT Service Provider (MSP) located Laguna Hills, California was ranked #288 in one of the industry’s most prestigious annual rankings which lists the top 501 MSPs worldwide.

In the 2023 Channel Futures MSP 501 rankings, Zephyr Networks (Zephyr) ranked among the very best in the world, designating them an “Elite Managed Service Provider”.

The Annual Channel Futures MSP 501 List is compiled to celebrate and recognize the industry’s Best-in-Class Managed IT Service Providers (MSPs) worldwide via a thorough examination of business processes, service excellence, innovation, and recurring revenue.

MSPs that qualify for the list must pass a rigorous review conducted by the research team and editors of Channel Futures. Their team ranks applicants using a unique methodology that weighs operational maturity, operational efficiency, and commitment to service excellence along with innovation and financial performance as well as long-term health and viability.

“We are ecstatic to be a part of the MSP501 for the first time” said Marc Winger, President, Zephyr Networks, Inc. “To be celebrating our [Zephyr’s] 25th anniversary, and to being ranked (#288) among the best of the best in the world this year, it is incredibly validating and truly a testament to our fantastic team and all their hard work.”

Since its inception, the MSP 501 has evolved from a competitive ranking into a more detailed compendium of the brightest stars, innovators and thought leaders who are really helping to define and drive excellence within the MSP industry and community. MSP 501 members are consistently ranked among the very best with regard to achieving the highest levels of customer satisfaction at small, medium and large sized organizations in both the public and private sectors.

“Everyone at Zephyr is incredibly proud of this achievement, to be included among the top 501 MSPs alone in quite an achievement, and to be ranked as high as we did within that already elite list of IT service and support providers from all across the globe, is outstanding” Winger says.

About Zephyr Networks, Inc.

Zephyr is a world-class Managed Services Provider (MSP) and a Managed Security Service Provider (MSSP) with a comprehensive set of products, services, and solutions available to help Clients achieve their business technology goals. Throughout our 25-year history, Zephyr has learned what it takes to be successful and has specifically tailored its services to meet and exceed Client expectations. Zephyr’s focus on cybersecurity and service delivery excellence sets them apart from the competition and is designed to meet and exceed their clients’ service and support expectations. Zephyr provides fantastic service and support and acts as a technology strategist and advisor helping organizations to utilize technology to better meet their business goals and objectives.

Zephyr’s team is comprised of highly skilled technical professionals with top-level certifications from most industry-leading manufacturers, applications, and vendors and Zephyr’s team has an average of more than 15 years of experience. Zephyr provides practical, proactive, and preventative service and support combined with next-generation solutions and executive-level strategic engagement. Zephyr’s success is based on a commitment to maintaining excellent client relationships and built on open and honest communication and a dedication to providing the best service experience possible.

World Class Managed IT Service Methodology and Results

Zephyr has embraced a “World-Class Business Methodology” approach to the delivery of next-generation Managed IT Services as designed and defined by TruMethods®, a professional association for the Managed Service Provider industry.
TruMethods® is the leading resource for “thought leadership” within the Managed Service Provider community helping to ensure that Managed IT Service Providers are better equipped and prepared to meet the constantly evolving and changing needs of business today while exceeding client service and support expectations.

Ready for a Better IT Service & Support Experience?

For over 25 years, we built our reputation by simply providing the best IT service and support to businesses like yours throughout Southern California!
Learn More...
Best In Class Service and Support
Best-In-Class Service & Support
Local Help Desk Support
Best-In-Class Service & Support
Performance Driven Metrics
Performance-Driven Metrics
Cybersecurity Driven Approach
Cybersecurity-Driven Approach
Complete Managed Cybersecurity
Complete Managed Cybersecurity
Industry Compliance Expertise
Industry Compliance Expertise
Industry Thought Leadership
Industry Thought Leadership
Fast and Responsive Service
Fast & Responsive Service
Dedicated to Your Success
Dedicated To Your Success
Co-Managed Services Available
Co-Managed Services Available
Cloud Solutions Specialists
Cloud Services Specialists
Goodbye Long-Term Contracts
Goodbye Long-Term Contracts!

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Locations

World-class Managed Information Technology (IT) Services
Locally Available for Your Southern California Business!

Laguna Hills, CA

Zephyr Networks, Inc.
22921 Triton Way,
Suite 224
Laguna Hills, CA, 92653

(949) 226-7226

Long Beach, CA

Zephyr Networks, Inc.
3780 Kilroy Airport Way
Suite 200 - 1035
Long Beach, CA 90806

(562) 384-7226

Newport Beach, CA

Zephyr Networks, Inc.
4695 MacArthur Court
Suite 1100 - 0189
Newport Beach, CA 92660

(949) 793-7226
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