What Makes a
World-Class MSP?

At Zephyr, we deliver the results and outcomes your business requires through the consistent implementation of standards and alignment with industry best practices. Zephyr provides an executive level resource who is dedicated to your organization’s success and who will ensure that we are meeting the strategic goals of your organization on a daily, weekly, monthly, and quarterly basis. Your Zephyr dedicated vCIO (Virtual Chief Information Officer) will consistently measure, score and report on the state of your business systems against industry standards and create clear technology plans and roadmaps to help get your IT systems to where they need to be for success. Zephyr’s focus is on providing true value as a business partner to help business owners and management make better IT-related decisions and to improve risk management.

Implementing standards and helping align your technology to meet your organization’s goals is vital to managing risk and critical to business success. Zephyr has moved beyond simply “managing technology” to leading the industry by helping business owners and managers to understand risk and realize the strategic business value of their IT systems by focusing on delivering a results-based management approach. Zephyr follows the Center for Internet Security (CIS), and those standards are used throughout our evaluation and report card process for our clients. Zephyr anticipates being a CIS verified vendor and implementing group 1.1 standards.

At Zephyr Networks, we engage clients with enthusiasm and attention to every detail. From the initial contact point and throughout your entire relationship with Zephyr, our passionate team of business professionals will be dedicated every step of the way with guidance, expertise, management, and accountability. Our entire organization is trained and focused squarely on the success of our clients and on providing truly superior service experience and a lasting business relationship. Zephyr’s goal with each new client engagement is to become a client for life, and we are proud of our success. Zephyr has a client retention rate of over 98% over the past 10 years and an average employee tenure of 8 years!

With our proven methodology and processes, Zephyr delivers superior results on a consistent basis. Zephyr will immediately help minimize the disruptions and noise stemming from computers and other network-related IT issues and begin the transition to providing world-class IT service and support for your business immediately upon onboarding. Zephyr is more than a Managed Service Provider, we’re a highly experienced IT management team that is absolutely dedicated to your organization’s success while providing superior service experience.

As a TruMethods® “Winners Circle” member, Zephyr is dedicated to this “world-class business methodology” and Zephyr’s service team is organized around four service delivery areas which are at the core of Zephyr’s Managed IT Services and Services Team structure and organization. Zephyr defines the four-core primary or "core" service delivery areas as follows: Help Desk, Centralized Services, Technical Alignment, and Client Success Management. This structure is what provides the foundation for The Zephyr Team to be able to consistently deliver superior results and a truly world-class IT service and support experience to our clients and their employees.

In June 2024, Zephyr Networks, Inc., a local Managed IT Service Provider (MSP) located Laguna Hills, California was ranked #144 in one of the industry’s most prestigious annual rankings which lists the top 501 MSPs worldwide.

In the 2024 Channel Futures MSP 501 rankings, Zephyr Networks (Zephyr) ranked among the very best in the world, designating them an “Elite Managed Service Provider”.

The Annual Channel Futures MSP 501 List is compiled to celebrate and recognize the industry’s Best-in-Class Managed IT Service Providers (MSPs) worldwide via a thorough examination of business processes, service excellence, innovation, and recurring revenue.

MSPs that qualify for the list must pass a rigorous review conducted by the research team and editors of Channel Futures. Their team ranks applicants using a unique methodology that weighs operational maturity, operational efficiency, and commitment to service excellence along with innovation and financial performance as well as long-term health and viability.

“We are ecstatic to be a part of the MSP501 for the first time” said Marc Winger, President, Zephyr Networks, Inc. “To be celebrating our [Zephyr’s] 25th anniversary, and to being ranked (#144) among the best of the best in the world this year, it is incredibly validating and truly a testament to our fantastic team and all their hard work.”

Since its inception, the MSP 501 has evolved from a competitive ranking into a more detailed compendium of the brightest stars, innovators and thought leaders who are really helping to define and drive excellence within the MSP industry and community. MSP 501 members are consistently ranked among the very best with regard to achieving the highest levels of customer satisfaction at small, medium and large sized organizations in both the public and private sectors.

“Everyone at Zephyr is incredibly proud of this achievement, to be included among the top 501 MSPs alone in quite an achievement, and to be ranked as high as we did within that already elite list of IT service and support providers from all across the globe, is outstanding” Winger says.

Zephyr is a world-class Managed Services Provider (MSP) and a Managed Security Service Provider (MSSP) with a comprehensive set of products, services, and solutions available to help Clients achieve their business technology goals. Throughout our 25-year history, Zephyr has learned what it takes to be successful and has specifically tailored its services to meet and exceed Client expectations. Zephyr’s focus on cybersecurity and service delivery excellence sets them apart from the competition and is designed to meet and exceed their clients’ service and support expectations. Zephyr provides fantastic service and support and acts as a technology strategist and advisor helping organizations to utilize technology to better meet their business goals and objectives.

Zephyr’s team is comprised of highly skilled technical professionals with top-level certifications from most industry-leading manufacturers, applications, and vendors and Zephyr’s team has an average of more than 15 years of experience. Zephyr provides practical, proactive, and preventative service and support combined with next-generation solutions and executive-level strategic engagement. Zephyr’s success is based on a commitment to maintaining excellent client relationships and built on open and honest communication and a dedication to providing the best service experience possible.